QUOTE(Elisabeth Hollow @ Apr 24 2013, 12:12 PM)

I don't even remember. But when our old modem broke, they got us a new, upgraded one without us asking and charged us an extra twenty bucks a month. When we tried to get our old modem type back, they said no. Just flat out no. So we're stuck with a $50 a month bill.
That's the sort of thing I expect from a Cable TV company. I had the same kind of issues when the local monopoly decided to change their channel packages - they just sent me a higher bill, and when I complained, told me I was getting extra channels, so shut up and pay up. I cancelled.
I found out I was happier without TV, and upgraded my internet instead. Now that there's competition between the telephone and cable companies, it's no so bad as it was, but I still didn't add TV to my phone bundle.